FAQ

Your Questions, Answered.

Find straightforward answers about financial education, credit scores and platform features.

About Fresh Start Solution

What is Fresh Start Solution?

Fresh Start Solution is a financial education and technology platform designed to help people take practical steps toward rebuilding their financial lives after bankruptcy.

Is Fresh Start Solution a credit repair company?

No. We provide educational resources, tools and information designed to help consumers understand credit and make informed financial decisions. We do not promise that any credit score will increase or that any information will be removed from a credit report.

Is Fresh Start Solution a law firm?

No. Fresh Start Solution is not a law firm and does not provide legal advice.

Do I need to have filed bankruptcy?

No. Although many of our resources are designed for consumers rebuilding after bankruptcy, financial education can be useful to anyone working toward a stronger financial future.

Credit & Bankruptcy

Can you guarantee my credit score will improve?

No. Credit scores are calculated by third parties and depend on numerous factors unique to each consumer. Fresh Start Solution does not guarantee a particular score, increase or timeframe.

Can you remove my bankruptcy from my credit report?

Fresh Start Solution does not promise to remove accurate information from consumer credit reports. Bankruptcy information may remain on a credit report for the period permitted by applicable law.

Do you dispute credit-report information?

Fresh Start Solution provides education regarding consumer credit reports and the rights consumers have under federal law. Any additional credit-report assistance offered through the platform will be clearly described before enrollment.

Where can I get my official credit reports?

You can request your free credit reports from AnnualCreditReport.com, the official source authorized under federal law.

The Program & Tools

What is included in the Fresh Start Program?

The program brings together a guided roadmap, credit and financial education, a budget planner, a credit utilization calculator and progress checklists.

How much does it cost?

Membership options are coming soon. Our educational articles and free tools are available today without an account.

Will the calculator predict my credit score?

No. Our tools provide educational calculations only and do not predict credit scores.

Privacy & Your Information

Do you store the numbers I enter into the tools?

No. Tool inputs stay in your browser and are not sent to us. Some tools let you choose to save a draft on your own device.

Will you ask for my Social Security number?

No. We do not collect Social Security numbers on our website.

How do I contact support?

Use the form on our Contact page and choose the category that best fits your question.

Still have a question?

Send us a message and our support team will direct you to appropriate information.

Contact Support